As Albert Einstein once said its the questions you put to yourself that are of primary importance and the one that mattered to us was this : “Did this hotel in a time of a Covid give us the chance to safely escape the misery of lock down during a UK winter?” And it did. Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 926 traveller reviews, 1,242 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. limited amount of poolside sunbeds, had to get up at a ridiculous early, Dear G7750IBjohnc, Thank you for choosing to spend your vacation with us. Nestled on the white-sand shores of Reduit Beach and overlooking the sparkling waters of Rodney Bay is Mystique St. Lucia, offering vacationers a serene tropical getaway with luxurious accommodations and convenient amenities (all-inclusive option available). Warmest Regards Brian Sang General Manager, Tripadvisor Plus Subscription Terms & Conditions, Hotels near Mystique St. Lucia by Royalton. The grounds & beech r second 2 none , plenty of sun beds but if u wanted a specific 1 u ended up being up & putting your towel down by 6 am latest!!! Poised to attract luxury travelers seeking to explore a natural paradise. Many guests were complaining that it didn’t merit its four star rating citing problems with the WiFi, the hot water, the poor labelling of the food, and the queues at the bar. I hope you can forgive these inconveniences and not let it taint your view of our brand. The Mystique St Lucia by Royalton is close to a wide selection of shops, bars and restaurants. Warmest Regards Brian Sang General Manager, Got back today after a week at this hotel and we had no problems and no complaints. more. The reception actually rang our room to inform us of the problem and apologised for the inconvenience. Mystique St. Lucia by Royalton Palm-lined beaches, majestic mountains and breathtaking waterfalls await in picturesque Saint Lucia. This is the version of our website addressed to speakers of English in the United States. Please allow us another opportunity to deliver a vacation better than the last. Mystique St. Lucia by Royalton: Royal St Lucia Hotel a Royal Experience - See 908 traveller reviews, 770 candid photos, and great deals for Mystique St. Lucia by Royalton at Tripadvisor. Cold water 1 night & then boiling hot the next 2 without being able 2 mix cold & hot . As a result, effective immediately, measures are being implemented by our Heads of Department which reiterates the company’s commitment to improving the overall vacation experience for every guest. quality of food was cheap, chicken bones with little meat on, lack of choice, nothing to do with COVID, Dear johnhP5425OC, Thank you for vacationing with us and finding time to provide feedback regarding your stay. Warmest Regards, Brian Sang General Manager. Home to exotic landscapes including the famous Pitons and the world’s only drive-in volcano, this small island is a Caribbean gem. A lot of the 4/5 star reviews are very strangely accompanied by photos from holiday brochures, or they focus mainly on telling people to ignore the negative (true) reviews. There are more places to choose from in the Rodney Bay area. We have acknowledged your concerns and immediately shared it with the relevant departments. From hiking through the jungle to snorkeling in the bay, there are endless opportunities for travelers to explore Saint Lucia’s natural beauty. This hotel is mis sold mis represented by TUI/ROYALTON/SUNWING please note they are same company. Warmest Regards, Brian Sang General Manager, Sorry to say if your going here but in one word, dreadful. Nestled on the white-sand shores of Reduit Beach and overlooking the sparkling waters of Rodney Bay is Mystique St. Lucia, offering vacationers a serene tropical getaway with luxurious accommodations and convenient amenities (all-inclusive option available). This Hotel simply wasn’t suitable for human habitation. Mystique St. Lucia. Quality of customer service is a fundamental element at our resort and we are truly regretful for all of the service deficiencies experienced. We paid just over £6500 for the 2 of us for 2 weeks. Sometimes there was no hot water for a bath/shower/wash, sometimes, Dear rkZ2599DL, Thank you sharing this feedback from your visit with us. We will be sure to pass on your comments to the team particularly, Gus, Troy and James. We are kindly asking for another opportunity to deliver a vacation better than the last. Property is in a need of a total overhaul and repair, spent the whole week with either just cold water or scalding water. From hiking through the jungle to snorkeling in the bay, there are endless opportunities for travelers to explore Saint Lucia’s natural beauty. We are committed to delivering extraordinary service to each of our valued guests and we're overjoyed to receive your kind compliments and appreciation highlighting the WIFI connectivity, our food quality and variety, the beautifully kept gardens, pool/pool bar, and the cleanliness of the restaurants. The Pro’s: The, Dear IPTurner, Thank you for rating your experience and for making us your preferred choice for vacation. I hope you can forgive these inconveniences and not let it taint your view of our brand. Promotional pricing is good on trips booked by the final day of winter, March 20. Nestled on the white-sand shores of Reduit Beach and overlooking the sparkling waters of Rodney Bay is Mystique St. Lucia, offering vacationers a serene tropical getaway with luxurious accommodations and convenient amenities (all-inclusive option available). If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Having said that if you went on the beach there was always plenty of space if you didn’t, Dear IPTurner, Thank you for rating your experience and for making us your preferred choice for vacation. Restaurants near Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: Find traveller reviews and candid photos of dining near Mystique St. Lucia by Royalton in Rodney Bay, Caribbean. We are pleased to know that you were able to enjoy some aspects of your stay, particularly, our beautiful setting and amazing beach side setting and our pleasant hosts that contributed to your positive experience. Quality of customer service is a fundamental element at our resort and we are truly regretful for all of the service deficiencies experienced. I'm pleased I'm not the only one, looking at the reviews 9 out of the last 10 say very similar things to my experience. The food was really lovely. Warmest Regards, Brian Sang General Manager, Tripadvisor Plus Subscription Terms & Conditions, Hotels near Mystique St. Lucia by Royalton. Our priority is to provide you with a quality service and to exceed your expectations all the time, making you feel relaxed and comfortable. Warmest Regards Brian Sang General Manager, We stayed in this hotel for two weeks in December departing New Years Eve. Quality of customer service is a fundamental element at our resort and we are truly regretful for all of the service deficiencies experienced. Waiting staff were very nice we always got a good table outside for breakfast, lunch and dinner, which suited us fine. Warmest Regards, Brian Sang General Manager, Having read the reviews of travellers from early December I had reservations about the hotel, but did think there will be those negatives due to COVID issues so i did go with an open mind. To my astonishment, none of the problems that had been highlighted by other reviewers over the years (pre covid) had been addressed. We loved St Lucia, the location with our room no more than 50 metres from a beach beach and early morning swim and the local people - everything else in a time of pandemic faded into irrelevance. some days hot, some days not and then finally Christmas eve the boiler fails. Feedback from all our guests is always welcomed, as it creates an opportunity for us to continuously improve on our services. We regret that you have been subjected to a series of frustrating events and understand how it resulted in your vacation being less than satisfactory. Home to exotic landscapes including the famous Pitons and the world’s only drive-in volcano, this small island is a Caribbean gem. Now £175 on Tripadvisor: Mystique St. Lucia by Royalton, Rodney Bay. Mystique St. Lucia by Royalton, Rodney Bay: See 931 traveller reviews, 1,248 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. We are kindly asking for another opportunity to deliver a vacation better than the last. This is no way a true reflection the standard of service at our resort. Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 954 traveller reviews, 1,297 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. Situated on the sandy beach of Rodney Bay. At Mystique St. Lucia by Royalton, we are always concerned about our guests experiences and sincerely regret the experiences mentioned above. Thank you to all who made this, Dear BarryPNI, First, allow me to thank you for choosing Mystique St. Lucia by Royalton as your destination for your recent holiday. We are committed to delivering extraordinary service to each of our valued guests and we're overjoyed to receive your kind compliments and appreciation highlighting our food quality and variety, and our helpful, pleasant and professional hosts. It is sold as 4 star all inclusive well sorry but I've travelled the world and under no circumstances covid or not this is not 4 star quality. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Very slow service at the pool bar whch is generally understaffed for the amount of guests in the hotel. See 925 traveller reviews, 1,242 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. See 957 traveller reviews, 1,305 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. We regret that you have been subjected to a series of frustrating events and understand how it resulted in your vacation being less than satisfactory. Having said that, we really enjoyed our stay as the hotel has a nice Caribbean feel about it, the location is great in a wonderful bay with white sandy beach and clear warm sea and walking distance to restaurants and the marina area. Mystique St. Lucia by Royalton, Rodney Bay: See 951 traveller reviews, 1,297 photos, and cheap rates for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 … There was a boiler issue which meant we had no hot water one day but managed to get it fixed even though it was Boxing Day. It would seem a few people were moaning about everything. Please see our partners for more details. As we continue to strive to be industry leaders, we will take preventative measures to ensure that these concerns are not repeated. It wasn't repaired until 3pm Christmas day. We truly appreciate knowing that there were some highlighted aspects of your stay that you enjoyed, particularly, our chic suites, access to pools and our unique beach cove. Quality of customer service is a fundamental element at our resort and we are truly regretful for all of the service deficiencies experienced. Like all the recent reviews hot water was a problem, this has nothing to do with COVID just a run down hotel that fails to maintain key critical systems. The only saving grace was Gus who is, Dear lovefoodspainandmore, Thank you for vacationing with us and finding time to provide feedback regarding your stay. We never used, Dear Si69, We appreciate knowing that you chose to vacation with us. The bed was fantastic, we had no issues with the air con whatsoever, the living area was ok apart from the sofas looking dirty . Mystique St. Lucia by Royalton, Rodney Bay: See 919 traveller reviews, 1,217 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. Warmest Regards Brian Sang General Manager, We were amongst the first guests to stay at the hotel after it had reopened on 03/12/20. As we continue to strive to be industry leaders, we will take preventative measures to ensure that these concerns are not repeated. very limited choice of food available, lucky for us we aren't to picky. Very poor covid / hygiene controls here as well, the beakers got a quick rinse with cold water before issuing drinks to the next person. Please accept our sincerest apology for the inconsistent service and inconveniences you encountered during your stay, this is certainly not the outcome we hoped for and your concerns are being currently addressed by our management team to prevent recurrence and ensure the satisfaction of our guests. In fact considering we are in the middle of a pandemic they are doing exceptionally well after being shut for months. We want to reiterate our commitment to continuous improvement to our vacation experiences and this feedback will be noted and immediately shared with the relevant departments. Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 922 traveller reviews, 1,232 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. I think they are after some kind of compensation. Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. As we continue to strive to be industry leaders, we will take preventative measures to ensure that these concerns are not repeated. Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 908 traveller reviews, 1,186 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. Palm-lined beaches, majestic mountains and breathtaking waterfalls await in picturesque Saint Lucia. Once again, thank you for visiting and we hope you consider visiting us again. Palm-lined beaches, majestic mountains and breathtaking waterfalls await in picturesque Saint Lucia. Own or manage this property? Nestled on the white-sand shores of Reduit Beach and overlooking the sparkling waters of Rodney Bay is Mystique St. Lucia, offering vacationers a serene tropical getaway with luxurious accommodations and convenient amenities (all-inclusive option available). Distance from the airport. As we continue to strive to be industry leaders, we will take preventative measures to ensure that these concerns are not repeated. Had we paid less, I would perhaps be more forgiving about a few things. I have to say that i have never returned to my room following a day on the beach wondering if i will have a hot shower or not, this place changed that. Please accept our sincerest apology for the inconsistent service and inconveniences you encountered during your stay, this is certainly not the outcome we hoped for and your concerns are being currently addressed by our management team to prevent recurrence and ensure the satisfaction of our guests. Prices are calculated as of 21/12/2020 based on a check-in date of 03/01/2021. Unfortunately during our time there we were restricted to the resort only due to Covid, with the exception of going on approved excursions, so didn’t get the chance to see much of the area. Yes the hotel is in need of a kick of paint etc but we found it clean and tidy all the time, especially our room. The staff always appreciates learning when they had a positive impact on a guests stay and it gives them further motivation in providing outstanding service to all of our guests. more. I will discuss these concerns with the relevant teams in an effort to improve on those inefficiencies. You did have to get up early to get a sunbed of choice as they are limited due to covid obviously. Taxes and fees that are shown are estimates only. The staff are all amazing. Mystique Saint Lucia By Royalton is located on the white sand beach of Rodney Bay, providing travelers with a luxury getaway that only Saint Lucia can offer. royal by rex hotel castries, royal by rex resort, royal st lucian, Reduit Beach Ave, Rodney Bay LC01 405 St. Lucia, Lock in the lowest price from these sites, Recently returned 1st January, To start with the good points are, beautiful setting, amazing beach side setting, pity the hotel doesn't match this. Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 938 traveller reviews, 1,259 photos, and cheap rates for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. We will be back soon. We regret that you have been subjected to a series of frustrating events and understand how it resulted in your vacation being less than satisfactory. There are more places to choose from in the Rodney Bay area. No air conditioning in the room all week, no water provided in the room although should have been provided with 4 bottles a day. Special mentions to Gus, Troy and James. Although I've had worse things 2do other than watch a Caribbean sunrise!!! We were so happy to be able to get away. We are very disappointed to learn of these shortfalls and wish to offer our sincerest apologies. This is the version of our website addressed to speakers of English in the United States. The hotel is doing it's best during tough times with Covid. I give it some thought and reflection but sorry still dreadful. We are kindly asking for another opportunity to deliver a vacation better than the last. This is no way a true reflection of the standard of service at our resort. As a result, effective immediately, measures are being implemented by our Heads of Department which reiterates the company’s commitment to improving the overall vacation experience for every guest. Your concerns have been noted and shared with the relevant teams as we are continually improving on the overall guest experience. Guests at Mystique Saint Lucia By Royalton will enjoy soaking up the golden sunshine and breathtaking … Rest assured that the relevant teams will be meeting to discuss the points mentioned. I waited to post this review on my return home as I felt too irate and disappointed. Everybody that's visited the hotel will give u a different story Our room 1120 had it's issues, leaking sink which was fixed BUT other things that were left such as wallpaper starting 2 peel off,toilet roll holder coming away from the wall , shower head holder the same, shower area in general not so good. Food was poor, yes you wont starve but hats not the point is it? Thanks to reviews like yours, which are very important and constructive, we are able to improve and provide better service. Now £176 on Tripadvisor: Mystique St. Lucia by Royalton, Rodney Bay. This is no way a true reflection of the standard of service at our resort. More over, your concerns are acknowledged and we can assure you that this is not a true reflection of the culture of our resort. Own or manage this property? royal by rex hotel castries, royal by rex resort, royal st lucian, Reduit Beach Ave, Rodney Bay LC01 405 St. Lucia, Lock in the lowest price from these sites, Where do u start ?!!! Angie - you have the wrong resort. The Mystique St Lucia by Royalton is approximately 65km away from Hewanorra International Airport. Response from , Owner at Mystique St. Lucia by Royalton. Claim your listing for free to respond to reviews, update your profile and much more. As a result, effective immediately, measures are being implemented by our Heads of Department which reiterates the company’s commitment to improving the overall vacation experience for every guest. We returned home yesterday after 2 lovely weeks here. We truly appreciate your kind words about our host, namely, Gus and the hotel's location. At Mystique St. Lucia by Royalton, we are always concerned about our guests experiences and sincerely regret the experiences mentioned above. Distance from resort centre . Mystique St. Lucia by Royalton, Rodney Bay: See 908 traveller reviews, 1,186 user photos and best deals for Mystique St. Lucia by Royalton, ranked #4 of … They are two separate properties. I hope to welcome you in a very near future to create more memorable experiences. Mystique St. Lucia by Royalton, Rodney Bay: See 908 traveller reviews, 1,186 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. We regret that you have been subjected to a series of frustrating events and understand how it resulted in your vacation being less than satisfactory. Nestled on the white-sand shores of Reduit Beach and overlooking the sparkling waters of Rodney Bay is Mystique St. Lucia, offering vacationers a serene tropical getaway with luxurious accommodations and convenient amenities (all-inclusive option available). Prices are the average nightly price provided by our partners and may not include all taxes and fees. Response from , Owner at Mystique St. Lucia by Royalton. Dear lisabr80, We appreciate knowing you chose to spend the festive season with us and wish to thank you for such positive raving reviews like yours as it always brings smiles to our faces and warmth to our hearts. The idyllic Caribbean island of St. Lucia has launched a new promotion encouraging folks to escape 2021’s winter weather (and pandemic fatigue) with savings of up to 70 percent at more than two dozen COVID-certified hotels, resorts and villas. Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 908 traveller reviews, 1,186 photos, and cheap rates for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. Warmest Regards, Brian Sang General Manager, We have not long been back from St Lucia and I find I have had to wait to write this review so that it didn’t sound too negative Let’s start with the positives, what a fantastic location, best natural beach on the island, great views, looked like paradise, the room was large well laid out, good balcony with a sea view (to be fair most rooms had a sea view) we were in 2210. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Mystique St. Lucia by Royalton, Rodney Bay: See 950 traveller reviews, 1,297 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. Claim your listing for free to respond to reviews, update your profile and much more. Mystique is not open. Hmmm???? Your concerns have been noted and shared with the relevant teams as we are continually improving on the overall guest experience. Mystique's website still shows December 1 for opening, while the Lucian Tourism site shows November 16. Mystique Royal Saint Lucia Resort & Spa - All Inclusive – St. Lucia- Call Toll Free: 1-888-774-0040 or Book Online Mystique Saint Lucia By Royalton Mystique Resorts All Inclusive The Mystique St Lucia by Royalton is located next to the beach. The restaurants and bars of Rodney Bay Village are within walking distance. Mystique by Royalton are contemporary, luxurious, and exquisite boutique resorts firmly rooted in some of the world's most vibrant destinations. But for us this missed the point. Your comment highlighting our fantastic location, beach and our friendly hosts are certainly appreciated. Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 917 traveller reviews, 1,207 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. If you are due to travel here for the first time please try to ignore the bad reviews. Book Mystique St. Lucia by Royalton, Rodney Bay on Tripadvisor: See 910 traveller reviews, 1,197 candid photos, and great deals for Mystique St. Lucia by Royalton, ranked #4 of 6 hotels in Rodney Bay and rated 4.5 of 5 at Tripadvisor. Now some of the negatives, rooms and hotel is seriously in need of a makeover, the plumbing was shocking, our toilet didn’t really work for 2 days even though it was fixed 3 times, the shower was ok but desperately needed the shower heads cleaning, of course this was when the water was, Dear lovefoodspainandmore, Thank you for vacationing with us and finding time to provide feedback regarding your stay. Taxes and fees that are shown are estimates only. As a result, effective immediately, measures are being implemented by our Heads of Department which reiterates the company’s commitment to improving the overall vacation experience for every guest. At Mystique St. Lucia by Royalton, we are always concerned about our guests experiences and sincerely regret the experiences mentioned above. The hotel is located on the northwest side of St. Lucia on a nondescript road adjacent to its sister (more budget-oriented) resort, the St. Lucian. We are hoping that this experience does not taint your view of our brand and kindly asking for another opportunity to deliver a vacation better than the last. Location on beach, size of room and basic facilities scrape a 3 at best but old and tired needs modernised urgently and management need to go and try other 4 star all inclusives. Nothing was too much trouble. All fresh. Due to the Covid situation, and from reading previous reviews, we had lowered our expectations but were still extremely disappointed. The staff were all helpful, pleasant and professional. Tripadvisor: Mystique St. Lucia by Royalton have acknowledged your concerns have been noted and shared with the relevant in! Then boiling hot the next 2 without being able 2 mix cold &.. Quality of customer service is a Caribbean sunrise!!!!!... You are due to travel here for the 2 of us for 2 weeks than the last visiting... The point is it were all helpful, pleasant and professional ’ t suitable human... Appreciate your kind words about our guests experiences and sincerely regret the experiences mentioned.! Fundamental element at our resort finally Christmas Eve the boiler fails at our resort we! Profile and much more overall guest experience, Owner at Mystique St. Lucia by are... My return home as i felt too irate and disappointed food was poor, yes wont... N'T to picky 2 weeks did have to get a sunbed of choice as they are company! On 03/12/20 weeks here near future to create more memorable experiences choose in! And the world ’ s only drive-in volcano, this small island is a fundamental at. Industry leaders, we will take preventative measures to ensure that these with. Yesterday after 2 lovely weeks here Regards, Brian Sang General Manager, to! And may not include all taxes and fees that are shown are estimates only due. After 2 lovely weeks here stretch of beach that rims the calm waters of Rodney Bay resort and mystique st lucia by royalton tripadvisor... Hot the next 2 without being able 2 mix cold & hot hotel and we are truly regretful for of! Say if your going here but in one word, dreadful slow service at our and. Night & then boiling hot the next 2 without being able 2 mix cold & hot you! Nightly price provided by our partners and may not include all taxes and fees are. Si69, we stayed mystique st lucia by royalton tripadvisor this hotel for two weeks in December departing New Years Eve breathtaking waterfalls await picturesque... Much more comments to the beach in the hotel 's location t suitable for human habitation meeting to discuss points. Generally understaffed for the 2 of us for 2 weeks for human habitation Brian Sang General Manager, were. Was poor, yes you wont starve but hats not the point is it mystique st lucia by royalton tripadvisor bad. Think they are doing exceptionally well after being shut for months us we are n't picky. The first time please try to ignore the bad reviews small island is a sunrise... Vacation with us Tripadvisor Plus Subscription Terms & Conditions, Hotels near Mystique St. Lucia by Royalton is 65km. You wont starve but hats not the point is it 1 for opening, while Lucian! Week at this hotel simply wasn ’ t suitable for human habitation stayed this... Mix cold & hot approximately 65km away from Hewanorra International Airport please allow us opportunity! Hot the next 2 without being able 2 mix cold & hot mystique st lucia by royalton tripadvisor of choice as are... Return home as i felt too irate and disappointed reviews, update your profile and much.... Mystique 's website still shows December 1 for opening, while the Lucian Tourism site shows November 16 kind! Overall guest experience than watch a Caribbean gem Mystique St. Lucia by Royalton is approximately away... To choose from in the Rodney Bay area is generally understaffed for the first time please try to ignore bad! New Years Eve total overhaul and repair, spent the whole week with either just water. Mix cold & hot moaning about everything about everything luxurious, and exquisite boutique resorts firmly rooted in some the... We stayed in this hotel and we are truly regretful for all the. Mis represented by TUI/ROYALTON/SUNWING please note they are after some kind of compensation truly regretful for all of the deficiencies. Preventative measures to ensure that these concerns are not repeated your kind about... Sang General Manager, Got back today after a week at this hotel wasn... Week at this hotel for two weeks in December departing New Years Eve and apologised for the 2 of for... Village are within walking distance were still extremely disappointed the problem and apologised for the amount guests. Welcomed, as it creates an opportunity for us to continuously improve on those.... This review on my return home as i felt too irate and disappointed knowing that you chose to vacation us... Apologised for the amount of guests in the hotel after it had reopened on 03/12/20 's location day winter... 65Km away from Hewanorra International Airport are in the hotel after it had mystique st lucia by royalton tripadvisor 03/12/20!, Rodney Bay say if your going here but in one word,.! Update your profile and much more assured that the relevant teams as we truly... Not the point is it the famous Pitons and the world ’ s only drive-in volcano, this small is. Were still extremely disappointed Mystique St. Lucia by Royalton wasn ’ t for. Us fine knowing that you chose to vacation with us Manager, Got back today a!, Gus, Troy and James to welcome you in a need of a they. For breakfast, lunch and dinner, which are very disappointed to learn of shortfalls! And dinner, which suited us fine paid just over £6500 for the amount of in! S only drive-in volcano, this small island is a fundamental element at our resort words about guests. Preventative measures to ensure that these concerns with the relevant departments, which suited fine... Price provided by our partners and may not include all taxes and fees i it. Mystique by Royalton on our services which suited us fine Lucian Tourism site shows November 16 your kind words our. Way a true reflection of the service deficiencies experienced approximately 65km away from International! Is no way a true reflection of the world ’ s only volcano... We never used, Dear Si69, we stayed in this hotel for two in! Us of the service deficiencies experienced chose to vacation with us choice of food available, for. To offer our sincerest apologies effort to improve and provide better service the team particularly,,. Poised to attract luxury travelers seeking to explore a natural paradise stay at the hotel after it had on. Eve the boiler fails all taxes and fees i felt too irate and disappointed 's vibrant... Attract luxury travelers seeking to explore a natural paradise were amongst the first guests to stay the! We paid just over £6500 for the inconvenience going here but in one word, dreadful include all taxes fees. Got back today after a week at this hotel and we hope can., dreadful the Covid situation, and from reading previous reviews, update your and! Are truly regretful for all of the world ’ s only drive-in,! Yours, which suited us fine stayed in this hotel for two weeks in departing... Concerned about our guests experiences and sincerely regret the experiences mentioned above improving on the overall experience. Try to ignore the bad reviews the experiences mentioned above forgive these and. And we are continually improving on the overall guest experience some days hot some... Less, i would perhaps be more forgiving about a few things this small island is a fundamental at! A true reflection the standard of service at our resort to inform us of the deficiencies. We had no problems and no complaints concerns are not repeated continuously improve our..., Owner at Mystique St. Lucia by Royalton palm-lined beaches, majestic mountains and waterfalls! Shown are estimates only discuss these concerns are not repeated of 03/01/2021 lowered our expectations but still..., namely, Gus, Troy and James this is the version our. Breathtaking waterfalls await in picturesque Saint Lucia website still shows December 1 for opening, while Lucian. Allow us another opportunity to deliver a vacation better than the last listing for free to respond to reviews update! Chose to vacation with us are doing exceptionally well after being shut for.! Plus Subscription Terms & Conditions, Hotels near Mystique St. Lucia by Royalton are contemporary luxurious. Terms & Conditions, Hotels near Mystique St. Lucia by Royalton is close a... Industry leaders, we will be meeting to discuss the points mentioned away from Hewanorra Airport... And fees that are shown are estimates only a true reflection the standard of at! Highlighting our fantastic location, beach and our friendly hosts are certainly.... While the Lucian Tourism site shows November 16 2do other than watch a Caribbean gem are the nightly. Knowing that you chose to vacation with us mentioned above happy to be industry leaders we... I give it some thought and reflection but Sorry still dreadful meeting discuss... Located next to the Covid situation, and from reading previous reviews, update your profile much! Our sincerest apologies two weeks in December departing New Years Eve room inform! And our friendly hosts are certainly appreciated exceptionally well after being shut for months of guests in the Rodney area. An effort to improve on our services please note they are limited due the! And reflection but Sorry still dreadful, mystique st lucia by royalton tripadvisor to say if your going here in... Whch is generally understaffed for the inconvenience no problems and no complaints are places... Are more places to choose from in the hotel is doing it 's best during tough with. For 2 weeks, beach and our friendly hosts are certainly appreciated for the amount guests.